As part of UTSA’s Lean Initiative, beginning January 1, 2011 all work requests must be entered using the iService Desk program. Once the work request has been converted into a work order, an email confirmation will be sent providing a work order number that can be used to monitor work progress.
Trouble Calls (also referred to as Institutional Services) include but are not limited to housekeeping, infrastructure, building operations, maintenance and grounds support.
Requests for Departmental Services, include but are not limited to event services, automobile and equipment maintenance, construction services, auxiliary enterprise and other special requests requiring a departmental signature. Departmental Services work is billed at the prevailing shop rate. For detailed billing information please refer to Facilities Shop Rates
Contact Work Control
Have Questions? We're here to help.
Simply dial extension 4262 (458-4262) from anywhere within the Tri-campus to speak with professional Work Control staff ready to assist you.
Location: Main Campus in the Facilities Annex, West Campus
Hours of Operation: 8:00 a.m. until 5:00 p.m. Monday through Friday. For after hours needs, please contact Facilities Operations at 458-5277.