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Facilities Notices
About Work Control
Work Control is responsible for accepting, processing, and assigning customer service requests for the Main, Downtown, and HemisFair Park campuses. They are the coordinating liaison between the university community and Facilities departments for all routine and emergency requests.

Request Service
All service requests must be submitted by using the iServiceDesk program. Once the request is assigned to the appropriate Facilities team, an email confirmation is sent to the requestor that provides a work order number and allows the customer to monitor the status of their request.

Services provided are classified into two categories:

  • Institutional Services
  • Departmental Services
Institutional Services are those services for which Facilities receive budget allocation and are rendered without charge.

Summary of Institutional Services:
  • Grounds
  • Infrastructure Support
  • Building Operations
  • Maintenance
  • Housekeeping for Educational and General facilities (classrooms, offices, common areas, etc.)
  • Energy Management

Departmental Services are those services for which Facilities does not receive a budget allocation and must be funded by the requesting department. For detailed billing information, please refer to Facilities Shop Rates.

Summary of Departmental Services:

  • Event Services
  • Automobile and Equipment Maintenance
  • Engineering, Construction, and Project Management and Services
  • Auxiliary Enterprise requests (Request from Food Service, Rec, Parking, etc.)
  • Special Requests (building book shelves, moving furniture, etc.)

Contact Work Control
Please contact Work Control if you have any questions or need assistance submitting your request through the iServiceDesk program. Our friendly, professional team is ready to assist you and can be reached at extension 4262 or 458-4262. You can also call this number if you have an emergency situation that needs immediate attention during business hours.

Location: Main Campus, Facilities Service Building at the end of West Campus Road
Hours of Operation: 8:00 a.m. until 5:00 p.m. Monday through Friday.  For emergencies during non-business hours, please contact Facilities Operations at extension 5277 or 458-5277.

Kim Norton Work Control Manager kim.norton@utsa.edu
Brenda Tamayo Work Control Specialist III brenda.tamayo@utsa.edu  
Brittany Kyle Work Control Specialist I brittany.kyle@utsa.edu  
Samantha Brundige Work Control Specialist I samantha.brundige@utas.edu  

Bottom Links
   UTSA Main Campus Office of Facilities * One UTSA Circle, San Antonio, TX 78249   Blue Line  Downtown Facilities Department * 501 West Durango Boulevard., San Antonio, TX 78207
HemisFair Park (ITC) Facilities Department  *  801 E. Cesar E. Chavez Blvd., San Antonio, TX 78205     
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Please direct questions or comments about this site to facilities@utsa.edu