Service Guidelines
WHO WE ARE:
The Office of Facilities provides the following services at both the Main &
Downtown
Campuses:
 Housekeeping and Event Services Team
Engineering, construction and project management and services
Strategic facilities planning and development
As your full-service, single point of contact for facilities management, we are |
| "your partner for successful solutions.” |
WHAT WE WILL DO FOR YOU:
The Office of Facilities provides cost effective services to meet the needs of the UTSA community. Services provided are classified into two categories.
1. Institutional Services
2. Departmental Services
Institutional Services are those services for which Facilities receive budget allocation and are rendered
without charge.
Summary of Institutional Services:
Housekeeping for E&G facilities
Infrastructure Support
Building Operations
Maintenance
Grounds
Energy Management
Departmental Services are those services for which Facilities does not receive a budget allocation and must be funded by the requesting department.
Summary of Departmental Services:
Event Services
Automobile and Equipment Maintenance
Engineering, Construction, and Project Management and Services
Auxiliary Enterprise requests
Special Requests
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HOW TO OBTAIN SERVICES:
Institutional Services and Departmental Services may be requested by submitting an online service request.
About Work Control:
The Work Control Department serves as the coordinating liaison between the University community and FacilitiesOperation and Maintenance Team and is responsible for organizing, prioritizing and coordinating the processing of work orders with high quality customer service. This essential function includes processing all incoming calls related to work requests and dispatching Operations and Maintenance personnel as needed for both routine and emergency maintenance.
Work Control maintains work request reports including response, callback and status documentation, and is your point of contact for tri-campus facilities solutions.
To receive the most efficient service, please contact Work Control directly - see contact information below.
Requested work is billed at the prevailing shop rate. For further details, please refer to the Facilities Shop Rates
Work Control is located at West Campus near the Facilities Services Annex. Hours of operation are from 7:00 a.m. until 5:00 p.m. Monday through Friday. For after hours needs, please contact Facilities Operations at 458-5277.
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Helpful Links:
Access Control- is responsible for issuance of University door keys, door re-keying, and access controlled by the UTSA Card. Door and all other maintenance applications remain a function of Facilities. For Access Control, visit www.utsa.edu/access/
Telephone Services- for information on telephone services including installation and repair please visit Telephone Services at http://www.utsa.edu/infotech/TeleServ/
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Event Staffing Guidelines:
All functions require appropriate staff to ensure the health and safety of the event participants and sponsors, as
well as cleanup after each event and monitoring of restrooms. The time billed to the event sponsor will require set-up time before and make-ready time after each function to return it to its original condition.
Additional staff is required when food and/or beverage are provided and when more than one room is used. Charges are for Facilities personnel, services and equipment, and do not include the cost of services such as
food services, AV equipment, etc... Special arrangements are required for all events with more than 500 attendees.
Number of
Attendees |
Food/Drink
Served
(Yes or No) |
Event Staff
Required |
Event Held in
Various Locations
(Two rooms in same building, different building,etc...) |
Total Staff
Required |
|
|
|
|
|
10 TO 50 |
Yes |
1 |
N/A |
1 |
10 TO 50 |
No |
1 |
N/A |
1 |
|
|
|
|
|
51 TO 100 |
Yes |
2 |
N/A |
2 |
51 TO 100 |
No |
1 |
N/A |
1 |
|
|
|
|
|
101 TO 150 |
Yes |
2 |
1 |
3 |
101 TO 150 |
No |
2 |
1 |
3 |
|
|
|
|
|
151 TO 250 |
Yes |
3 |
1 |
4 |
151 TO 250 |
No |
2 |
1 |
3 |
|
|
|
|
|
251 TO 500 |
Yes |
4 |
1 |
5 |
251 TO 500 |
No |
3 |
1 |
4 |
Note: Over 500 Attendees will require special consideration |
|
|