Facilities is pleased to announce the implementation of an online tutorial designed to assist customers with submitting work requests through the Facilities iService Desk. The iService Desk is an electronic work request system that allows customers to submit and track their service requests online. University employees and students can use the iService Desk to submit requests for all non-emergency services provided by Facilities, such as building maintenance, event services, housekeeping support, moving furniture, room temperature adjustments, and more.
Facilities’ Business & Customer Services department collaborated with Human Resources’ Training & Development department to develop the online training. The twenty-minute course was designed to give staff, faculty, and students the basic information needed to successfully submit a Facilities service request form through the iService Desk. Upon completion, customers should be able to identify where the iService Desk is located, recall how to submit a work request, select the proper work request form, and track the status of the work request via the iService Desk.
To access the course, AM0587 – Facilities iService Desk, please visit MyTraining Online at: http://www.training.utsa.edu/online.php.