Request Service

Services Overview

AFTER BUSINESS HOURS (5:00 P.M. TO 7:00 A.M.), CALL 458-5277.

Services Overview

The Facilities Service Center (FSC) processes customer service requests for the Downtown, Hemisfair, Main, Park West, and UTSA Southwest campuses. They are the coordinating liaison between the university community and Facilities departments for all service requests.

Business Hours
7:00 a.m. to 5:00 p.m., Monday – Friday

How to Request Service

Submit non-emergency services requests through the Facilities iService Desk. Once FSC assigns the request to the appropriate Facilities team, an email confirmation is sent to the requestor that provides a Work Order number. The Work Order number allows customers to monitor the status of their Work Order via the iService Desk.  To access the iService Desk, click the orange “Request Service” button located throughout this website.

Services provided are classified into two categories:

Base Services are those for which Facilities receives a budget allocation and are rendered without charge.  Some examples of Base Services include:

  • Building Maintenance and Operations
  • Custodial Services for Educational and General facilities (classrooms, offices, common areas, etc.)
  • Grounds Maintenance
  • Energy Management
  • Infrastructure Support

For a comprehensive list, click Base Services.

Premium Services are those for which Facilities does not receive a budget allocation and must be funded by the requesting department.  Some examples of Premium Services include:

  • Event Support
  • Vehicle and Equipment Maintenance
  • Moves and Deliveries
  • Minor renovations (paint, carpet, etc.)
  • Special Requests (building bookshelves, hanging white boards, etc.)
  • Auxiliary Unit requests (Campus Services, Athletics, Housing, etc.)

For a comprehensive list of Premium Services, click Premium Services.

Please contact FSC, at 458-4262 or, if you have questions or need assistance submitting your request through the iService Desk.