IF THIS AN EMERGENCY, CALL 458-4262.
AFTER BUSINESS HOURS (5:00 P.M. TO 8:00 A.M.), CALL 458-5277.
The Facilities Service Center (FSC) processes customer service requests for the Main, Downtown, and Hemisfair campuses. They are the coordinating liaison between the university community and Facilities departments for all service requests.
8:00 a.m. to 5:00 p.m., Monday – Friday
How to Request Service
Submit non-emergency services requests through the Facilities iService Desk. Once FSC assigns the request to the appropriate Facilities team, an email confirmation is sent to the requestor that provides a Work Order number. The Work Order number allows customers to monitor the status of their Work Order via the iService Desk. To access the iService Desk, click the orange “Request Service” button located throughout this website.
Services provided are classified into two categories:
Base Services, formally called Institutional Services, are those for which Facilities receives a budget allocation and are rendered without charge. Some examples of Base Services include:
- Building Maintenance and Operations
- Housekeeping for Educational and General facilities (classrooms, offices, common areas, etc.)
- Grounds Maintenance
- Energy Management
- Infrastructure Support
For an comprehensive list, please click Base Services.
Premium Services, formally called Departmental Services, are those for which Facilities does not receive a budget allocation and must be funded by the requesting department. Some examples of Premium Services include:
- Event Support
- Vehicle and Equipment Maintenance
- Moves and Deliveries
- Engineering, Construction, and Project Management Services
- Special Requests (building bookshelves, hanging white boards, etc.)
- Auxiliary Unit requests (Campus Services, Athletics, Housing, etc.)
For a comprehensive list of Premium Services, please click Premium Services.