Request Service


AFTER BUSINESS HOURS (5:00 P.M. TO 7:00 A.M.), CALL 458-5277.

In accordance with the Handbook of Operating Procedures, Chapter 8, any modification, alteration, or addition to the physical structure of a UTSA owned or leased facility, regardless of the funding source, must be performed by Facilities.

Project Request

Project Examples

  • Additions to buildings
  • Major building/system repairs
  • New construction, under $10 million
  • Renovations (classroom, office, lecture halls, laboratories, public use areas)

Before Proceeding With a Renovation
or New Construction Project

  • If your renovation will change the size or function of a space, you must obtain approval from Space Management prior to submitting your Work Request.
  • If the project affects the civic structure or public realm of the university, your request must be reviewed by Facilities Planning.


  • 1.

    Select the orange “Project Request” button

  • 2.

    Complete the “Project Request” form. All fields in RED are required. Please provide a detailed description of the desired project in the “Request” field.

    • Please provide a valid Cost Center with funding available to cover the expenses.
    • If the request affects and/or alters the use, physical layout, or size of any room or space, please provide the approved Space Request number assigned by Space Management.
    • Note: You will not be charged for preliminary scope development or cost estimating

  • 3.

    Click “Submit” once you have completed the form.

  • 4.

    A confirmation page will be displayed after you submit the request.

  • 5.

    The Facilities Service Center (FSC) will process your request and send you an e-mail with your Work Order number.

  • 6.

    A Facilities Project Manager will be assigned to the project. The Project Manager will:

    • Meet with you to discuss the project scope.
    • Walk the site.
    • Gather technical information.
    • Develop a detailed project work plan

  • 7.

    Once the scope of work is determined and the Project Manager prepares an estimate, the FSC will send you the cost estimate for:

    • Department review
    • Signatures

  • 8.

    When you receive the cost estimate, obtain the appropriate approval signatures on the last page of the Cost Estimate form.

  • 9.

    Return the signed Cost Estimate form to the FSC ( Upon receipt, Facilities will schedule the work to begin. The Project Manager will include you throughout the design and construction process. As the detailed Work Plan is developed and refined, several factors must be considered:

    • Codes and Standards
    • Hazardous Materials Abatement
    • Information and Technology
    • UT System & Government Regulations
    • Academic Technology
    • Access Control
    • Security
    • Fire & Life Safety
    • Furniture
    • Scheduling
    • Americans with Disabilities Act (ADA)
    • Texas Commission on Environmental Quality (TCEQ)

  • 10.

    You can monitor the progress of your Work Order by using the “Search by Number” feature of the Facilities iService Desk.

  • 11.

    After construction is finished, the Facilities Project Manager will:

    • Follow up on punch list items – with your assistance
    • Complete final billing
    • Provide warranty assistance for one year (if applicable)

  • 12.

    At the end of the project, Facilities Customer Service will send you a customer service survey via email.

    For additional information or assistance, please contact the Facilities Service Center at or 458-4262.